Legal Documents

Important legal information and policies that govern our services

Refund and Cancellation Policy

Important information about our no-refund and no-cancellation policy for all procurement and export services.

Effective: January 8, 2025

Last Updated: January 8, 2025

CRITICAL NOTICE

This Refund and Cancellation Policy applies to all services provided by Advista Marketing Private Limited through our websites advistaltd.com, advista.ltd, and advista.site. ALL SERVICES ARE FINAL AND NON-REFUNDABLE ONCE INITIATED.

1. Core Policy Statement

1.1 No Refunds Policy

All payments made for our procurement and export services are final and non-refundable once services are initiated.

1.2 No Cancellation Policy

Orders and service engagements cannot be cancelled once work has been initiated.

2. Procurement Services Policy

2.1 Non-Refundable Procurement Services

The following procurement services are non-refundable once initiated:

Vendor Sourcing and Selection: Supplier identification and evaluation services
Procurement Consultation: Strategic procurement advice and planning
Due Diligence Services: Supplier verification and assessment

Quote Management: Collection and analysis of supplier quotations
Supply Chain Management: Logistics and procurement optimization
Enterprise Platform Access: Multi-user dashboard and management tools

2.2 Service Initiation Criteria

Procurement services are considered "initiated" when any of the following occurs:

Project Kick-off: Initial project meeting or briefing session conducted
Vendor Outreach: Communication with potential suppliers begins
Market Research: Active research and analysis of procurement options starts

Documentation Preparation: Creation of RFQs, specifications, or procurement documents
Platform Setup: Configuration of enterprise procurement dashboards
Resource Allocation: Assignment of dedicated team members to your project

2.3 No Cancellation Once Started

Procurement projects cannot be cancelled once initiated
All milestone payments remain due regardless of project status
Completed work phases are non-refundable even if subsequent phases are discontinued

3. Export Services Policy

3.1 Non-Refundable Export Services

The following export services are final once initiated:

Export Consultation: Advice on export procedures and requirements
Documentation Services: Export license applications and customs documentation
Compliance Services: Regulatory compliance checks and certifications

Logistics Coordination: Shipping arrangements and freight management
Due Diligence: Export partner verification and assessment
Market Analysis: Export market research and opportunity assessment

3.2 Export Service Initiation

Export services are considered "initiated" when:

Documentation Process Begins: Export license applications submitted
Compliance Review Starts: Regulatory compliance assessment commences
Logistics Planning: Shipping and freight arrangements begin

Partner Engagement: Communication with export partners or agents starts
Customs Preparation: Export customs documentation preparation begins
Market Research: Active export market analysis and research starts

3.3 Export-Specific Considerations

Services remain non-refundable even if export licenses are denied by authorities
Regulatory changes or export restrictions do not qualify for refunds
Client compliance failures do not entitle refunds for completed work

4. Web Development and AI Services Policy

4.1 Technology Services

Web Development: Custom website and platform development services
AI Integration: Workflow automation and AI system implementation

System Configuration: Platform setup and customization services
Technical Consultation: Technology advisory and planning services

4.2 Technology Service Initiation

Technology services are initiated when:

Development Planning: Technical specifications and project planning begins
Design Phase: Website or system design work commences
Coding/Development: Actual development work starts

System Configuration: Platform setup and customization begins
Integration Work: AI or system integration activities start
Testing Phase: Quality assurance and testing begins

4.3 Development-Specific Terms

All development work is non-refundable once coding begins
Design concepts and planning work are non-refundable once delivered
System configurations cannot be cancelled once implementation starts

5. Payment and Billing Policy

5.1 Payment Terms

Advance Payments: Required advance payments are non-refundable
Milestone Payments: All completed milestone payments are final

Subscription Fees: Platform access fees are non-refundable for the billing period
Additional Charges: All additional service charges are non-refundable

5.2 Payment Processing

Transaction Fees: All payment processing fees are non-refundable
Bank Charges: Wire transfer and banking fees cannot be refunded

Currency Conversion: Foreign exchange charges are non-refundable
Tax Payments: All applicable taxes and duties are non-refundable

5.3 Late Payment Consequences

Late payment charges are non-refundable
Service suspension for non-payment does not entitle refunds
Collection costs are client responsibility and non-refundable

6. Exceptional Circumstances

6.1 No Force Majeure Refunds

Natural disasters, pandemics, or acts of God do not qualify for refunds
Government policy changes or regulatory updates do not entitle refunds
Market conditions or economic factors do not qualify for service refunds

6.2 Third-Party Service Issues

Supplier failures or vendor issues do not qualify for refunds
Shipping delays or logistics problems do not entitle refunds
Technology platform issues do not qualify for service refunds

6.3 Client-Caused Issues

Client delays or non-cooperation do not qualify for refunds
Changes in client requirements do not entitle refunds for completed work
Client compliance failures do not qualify for service refunds

7. Service Completion and Delivery

7.1 Work Product Delivery

All completed work products are delivered regardless of project status
Client receives all work completed up to termination or completion point
Intellectual property in completed work transfers to client upon full payment

7.2 Service Continuation

Services continue for full contracted period regardless of client satisfaction
No prorated refunds for unused portions of service periods
Enterprise platform access continues for full subscription period

8. Legal and Regulatory Compliance

8.1 Consumer Protection Compliance

This policy operates within applicable Indian consumer protection laws
Statutory rights under mandatory consumer protection regulations are preserved
Voluntary refunds beyond legal requirements are not provided

8.2 Export Regulation Compliance

Export service policies comply with Indian export control regulations
International trade law requirements are met in all export-related policies
Regulatory compliance does not supersede our no-refund policy

9. Policy Communication and Acceptance

9.1 Clear Disclosure

This policy is prominently displayed on all company websites
All service agreements reference this refund and cancellation policy

Clients acknowledge this policy before service initiation and payment
Pre-service confirmation required for all engagements

9.2 Pre-Service Confirmation

All service scope, timelines, and costs are clearly communicated before initiation
Clients receive detailed service descriptions and terms before payment

Written confirmation required before any services are initiated
Client acknowledgment of no-refund policy mandatory

10. Contact Information and Disputes

10.1 Policy Inquiries

For questions about this Refund and Cancellation Policy:

Advista Marketing Private Limited

#273, 2nd Main, 1st Block, R.T Nagar
Bangalore, Karnataka, India - 560032

info@advitaltd.com

+91-9164015302

10.2 Dispute Resolution

Policy disputes subject to Karnataka High Court jurisdiction
All matters governed by Indian law

Mediation preferred before litigation for policy-related disputes
Direct communication encouraged for policy clarifications

11. Policy Updates and Modifications

11.1 Policy Changes

This policy may be updated to reflect service changes or legal requirements
Material changes communicated to active clients with reasonable notice

Updated effective dates posted on all company websites
Version control maintained for policy transparency

11.2 Continued Service Agreement

Continued use of services after policy updates constitutes acceptance
New service engagements subject to current version of policy

Existing service contracts remain subject to policy version at contract time
Policy version clearly indicated in all service agreements

12. Final Acknowledgment

By engaging Advista Marketing Private Limited services, you acknowledge:

Full Understanding: You have read and understood this Refund and Cancellation Policy
No-Refund Agreement: You agree that all payments are final and non-refundable
No-Cancellation Agreement: You understand that services cannot be cancelled once initiated
Service Commitment: You commit to the full service engagement and payment terms
Legal Binding: You acknowledge this policy is legally binding and enforceable

IMPORTANT NOTICE

All procurement services, export services, web development, and AI integration services are final once initiated. No refunds or cancellations are available under any circumstances. Please carefully review all service details, costs, and terms before proceeding with service engagement.

This Refund and Cancellation Policy is governed by the laws of India and subject to the jurisdiction of Karnataka High Court, Bangalore.