Legal Documents
Important legal information and policies that govern our services
Shipping & Delivery Policy
Comprehensive information about our shipping processes, delivery timelines, and logistics management for international procurement and export services.
Company Information
Company Details
Advista Marketing Private Limited
Bangalore, Karnataka, India - 560032
Contact Information
1. Introduction
Advista Marketing Private Limited ("we," "our," or "us") specializes in procurement services and export solutions. This Shipping & Delivery Policy outlines our comprehensive approach to logistics management, shipping processes, and delivery timelines for international trade operations.
Our shipping and delivery services are designed to ensure efficient, reliable, and cost-effective transportation of goods from India to global markets. We work with trusted logistics partners to provide seamless end-to-end supply chain solutions.
2. Shipping & Delivery Services
2.1 International Shipping
- Sea Freight: Cost-effective shipping for large volumes and heavy cargo
- Air Freight: Express delivery for time-sensitive shipments
- Land Freight: Cross-border transportation for neighboring countries
2.2 Value-Added Services
- Customs Clearance: Documentation and regulatory compliance
- Insurance: Cargo protection and risk management
- Tracking: Real-time shipment monitoring
3. Delivery Timelines
3.1 Standard Delivery Times
Note: Delivery times are estimates and may vary based on:
- Customs clearance procedures
- Weather conditions and natural disasters
- Port congestion and vessel schedules
4. Shipping Process
4.1 Pre-Shipment Process
Order Confirmation
Review and confirm order details, specifications, and delivery requirements
Documentation
Prepare commercial invoices, packing lists, and export documentation
Quality Inspection
Conduct quality checks and packaging verification
4.2 Shipment Process
Booking & Scheduling
Arrange transportation and secure shipping slots
Loading & Dispatch
Load cargo and dispatch with tracking information
Transit Monitoring
Track shipment progress and provide updates
5. Delivery & Customs Clearance
5.1 Customs Clearance
We handle all aspects of customs clearance including:
- Documentation preparation and submission
- Duty calculation and payment processing
- Regulatory compliance and inspections
- Release coordination and final delivery
5.2 Final Delivery
Upon customs clearance, final delivery is coordinated based on availability and customer selection. We offer multiple delivery options to accommodate your preferences:
Door Delivery
Direct delivery to your business or residential address (subject to availability)
Warehouse Pickup
Collection from our designated warehouse facility
Important Notice
Final delivery method and timing are determined by:
- Service Availability: Current capacity and scheduling constraints
- Customer Preference: Your selected delivery method and timing
- Geographic Location: Delivery zone coverage and accessibility
6. Tracking & Communication
6.1 Real-Time Tracking
- Online Portal: Access shipment status through our tracking system
- Email Updates: Regular status notifications and milestone updates
- Mobile App: Track shipments on-the-go with our mobile application
6.2 Customer Support
- 24/7 Support: Round-the-clock assistance for urgent inquiries
- Dedicated Manager: Personal account manager for each shipment
- Emergency Contact: Direct line for critical shipment issues
7. Important Notices
7.1 Delivery Responsibilities
Important: Once goods are delivered to the specified address, our responsibility ends. Please ensure someone is available to receive the shipment during the scheduled delivery window.
- Inspect goods immediately upon delivery
- Report any damage or discrepancies within 24 hours
- Keep all original packaging for inspection if needed
7.2 Force Majeure
We are not liable for delays or failures in delivery due to circumstances beyond our control, including:
- Natural disasters and extreme weather conditions
- Government actions, strikes, or civil unrest
- Port congestion, vessel delays, or transportation disruptions
8. Contact Information
Shipping & Logistics Team
Emergency Contact
Important Notice
This Shipping & Delivery Policy is part of our comprehensive service terms. By engaging our procurement and export services, you acknowledge that you have read, understood, and agree to be bound by this policy. We reserve the right to update this policy as needed, with changes effective upon posting on our website.
For questions about this policy or to discuss specific shipping requirements, please contact our logistics team.